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Old 09-01-2007, 08:54 PM   #1
piemaker720
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Layaway, other changes irk Wal-Mart loyalists

http://www.msnbc.msn.com/id/20481508/

Quote:
But that ended last year when Wal-Mart eliminated the layaway program, leaving many customers seething about the change and fretting about what to do this holiday season.
The move is especially jarring to some families because it has come amid other changes Wal-Mart has made, including cutting back on fabric departments and stocking more trendy clothes, as the discounting titan tries to appeal to a broader swath of shoppers, including more upscale consumers. Those changes, some longtime shoppers say, has made them feel like the store is less interested in catering to its traditional and loyal market of family shoppers on tight budgets.
Patricia Edwards, an analyst with investment firm Wentworth, Hauser and Violich who owns shares in Wal-Mart, remembers visiting a Wal-Mart on the day after Thanksgiving a couple years ago and being surprised to see that the longest line in the store was for the layaway department.
The system is still offered by rival Kmart, although most large retailers have long since gone exclusively to more modern payment forms including credit and debit cards, citing the cost and hassle of managing layaway programs.
I agree that stopping the layaway could lose shoppers business. I know this year when it came time to purchase school uniforms we went to Kmart so we could put them on layaway. We did not buy any from Wal-Mart. When you have more than one child it helps to be able to put things on layaway and pay it out.
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